Privacy Statement​​​​​​​

The processing of your personal data is governed by the General Data Protection Regulation (GDPR), which came into force on the 25th May 2018. This privacy statement tells you what to expect when we process your personal information. This is the main privacy notice for Cropwell Bishop Creamery Limited, however, some of our services may have additional privacy notices which will be provided to you when you engage or register for such a service. It is important for you to read this statement in full to understand how we use your data and your rights in relation to your data.

Cropwell Bishop Creamery Limited needs to process personal data in order to deliver our services to you:

We are committed to treating your information securely, with respect and in line with data protection law.

We keep this Privacy Statement under regular review and we will place all updates of this page on the website as soon as is practicable.

For further information you can contact us as follows:

Cropwell Bishop Creamery Limited
Nottingham
Nottinghamshire
NG12 3BQ

Telephone: 0115 989 2350

Email: enquiries@cropwellbishopcreamery.co.uk

Please check our Terms of Business

For independent advice about data protection issues, you can contact the Information Commissioner:

Information Commissioner
Wycliffe House, Water Lane
Wilmslow
Cheshire
SK9 5AF

Phone: 0303 123 1113

Email: casework@ico.org.uk

Website: http://www.ico.org.uk

What Information do we collect and how is it used?

We will only collect personal information when we need it and when we ask you for information, we will make it clear why we need it.

Sending us a comment on our contact form:

In our online shop we may collect the following information:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

How will we protect information collected about you?

We will apply appropriate technical and organisational measures to ensure your personal information is secure. For example, we have systems in place to ensure that access to personal information is restricted to authorised individuals on a strictly need-to-know basis. Our online shop is hosted by the EKM platform – its servers are housed within a secure datacentre in Manchester which is ISO27001 and PCI-compliant and had BS5979 security on-site.

When we need to share personal data with our contractors and third party suppliers, our relationships are governed by our contracts with them which include strict data sharing and confidentiality protocols.

We will not discuss your personal information with anyone other than you, unless you have given us prior written authorisation to do so or where we have received a clear verbal instruction from you (as a one-off circumstance).

Who will we share your information with?

We never share personal information with any other organisation for third-party marketing purposes.

Sometimes we will need to share personal information we hold about you with other organisations that we work with or who provide services on our behalf. When sharing information we will comply with all aspects current data protection law. All our data sharing relationships are governed by contracts which include strict data sharing and confidentiality protocols.

We may also share information when required by law, for example, where ordered by the Court or to protect an individual from immediate harm.

What are your rights in relation to your data?

We are committed to upholding your rights in respect of your personal data.

The right to be informed

Through the provision of this statement and other privacy notices on the website, we will be open and transparent about how and why we use your personal information.

The right of access

You have a right to ask us what personal information we hold about you and to request a copy of your information. This is known as a ‘subject access request’ (SAR).

SARs need to be made in writing and we ask that your written request is accompanied by proof of your address and identity.

If you are seeking to obtain specific information (e.g. about a particular matter or from a particular time period), it helps if you clarify the details of what you would like to receive in your written request.

If someone is requesting information on your behalf they will need written confirmation from you to evidence your consent for us to release this and proof of ID (both yours and theirs).

We have 30 calendar days within which to provide you with the information you’ve asked for (although we will try to provide this to you as promptly as possible).

The right to rectification

You can ask us to rectify your personal data if it is inaccurate or incomplete. Please help us to keep our records accurate by keeping us informed if your details change.

The right to erasure

The right to erasure is also known as ‘the right to be forgotten’. In some circumstances, you can ask us to delete or remove personal data where there is no compelling reason for its continued processing. This is not an absolute right, and we will need to consider the circumstances of any such request and balance this against our need to continue processing the data. Our response will also be guided by the provisions of our retention schedule.

How long will you keep my data?

We only hold records during the period of our relationship and for a set period afterwards to allow us to meet our legal obligations, including resolving any follow up issues between us.

Please contact us if you would like any more information.

What cookies do you use?

To make this site simpler to use, we sometimes place small files on your computer. These are known as cookies, almost all websites do this too. Cookies have many uses and most are not damaging to your privacy, all of the cookies used on this web site fall into that category. We do not use cookies that collect or transfer your personal data to other web sites for advertising or any other purpose.

Cookies are used on this site purely to improve services for you through, for example:

We use Google Analytics to measure how many people use this site. We do this to make sure the site is meeting users' needs and to understand how we could improve it.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store any personal information (e.g. your name or address) so this information cannot be used to identify who you are. We also do not allow Google to use or share our analytics data.

The following cookies are used by Google Analytics:

The following cookie is used to provide other normal website functions:

Our online shop uses the following cookies:

Name

Purpose

Content

Expires

ekm_USERNAME

Temporary cookie generated to test if cookies are enabled on the visitors browser.

TestCookies=ACTIVE&RS=FALSE&
logged_in=USERNAME&ServerID=***

72 hrs (3 days)

ekm_pp_USERNAME

Stores a unique reference to visitors cart contents. Stores authentication details for customer logged in section.

Unique ID

On Exit

ekm_tmp_ORDERNUMBER

Stores a reference to the visitors order number after an order has been generated.

Unique ID

On Exit

If you do not wish to accept any cookies on to your machine you can disable them by adjusting the settings on your browser. However, this is likely to adversely affect the functionality of websites you visit.

Working with Cropwell Bishop Creamery as a customer / supplier

We will keep your data for the purpose of conducting business between Cropwell Bishop Creamery and yourselves. This will include, but is not limited to, invoices, statements, contact and payment details. Please contact us should you require further information.